General Conditions
Availability: Most hotels, arrangements and packages in our programs are available on an instant confirmation basis. However, certain hotels and some programs may be available on request only.
Deposit and Payments
For regular tours and FIT (Independent) bookings and packages, we require a nonrefundable deposit of Euro 200 or US$ 270 or CA$320.00 per person at the time of reservation. Final payment is due 21 days prior to departure. For music packages and cruises we require Euro 500 or US$ 600 or CA$600 nonrefundable deposit at the time of reservation. Full payment is due 21 days before departure, Cruise final payment deadlines vary, inquire at the time of reservation. If reservation is made within 10 days of departure, payment must be by cashier's check, certified check, money order  or bank transfer only. Documents will not be released until full payment has been received.
Late Booking Fee:
On bookings made with only 10 days or less before departure late booking fee of Euro 30 or (equivalent in dollars) applies. In that case documents can only be delivered by email. It is the customers' responsibility to check their emails on daily basis to assure receipt of documents needed for the requested tour/cruise/package

Changes in reservation
Subject to a US$20 or Euro 20 or CA$25 handling fee.
Prices
The rates quoted are based on our current tariffs, foreign exchange rates are calculated on the day of the final payment and might be subject to change.
Responsibility of Blue Danube Holidays ("BDH")
BDH and/or its agents act only in the capacity as agents for the passenger in all matters connected with hotel accommodations, sightseeing tours and transportation, whether by rail, air, bus automobile, ship or any other means, and as agents hold themselves free of responsibility for any damage or inconvenience occasioned from any cause whatsoever. BDH and/or its agents will not be responsible for any damage, expense or inconvenience caused by late arrivals or departures, change of schedule, strikes or any other conditions, nor will they be responsible for the loss of or damage to baggage or any of the passenger's belongings. BDH reserves the right to not accept or retain any person on a tour at any time before and during the tour.  BDH has the right to book other hotels within the same or upgraded category than stated in the tour packages.
Cancellation
Cancellation of any package and/or land arrangements before the final payment deadline is subject to a penalty equal to the requested deposit. After final payment due date all arrangements are 100% nonrefundable. In addition, BDH is not responsible for any cancellation charges imposed by airlines. All tickets to cultural performances are fully nonrefundable after reservation is made. Cancellation after the final payment deadline or no-show are subject to the full cost of the package. There is no refund for any unused portion of the tours and packages.

We recommend to purchase cancellation insurance.
Please inquire about rates since insurance premiums vary depending on the extent of coverage, ages of passengers and home address. Cancellation insurance would protect you in case you have to cancel your holiday due to medical reasons in the family. It also protects you for expenses arising from flight delays as well as from supplier defaults.  
Delivery of Documents
Most documents are sent to you as email attachments, however, reservations made within 21 days of departure may require special courier delivery of documents that can not be emailed, at the client’s expense. Should the desired hotel, car or program be "sold out", we will make alternative suggestions to meet your requirements within the same accommodation category..